Privacy policy

This Privacy Policy describes how ncmobiles.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site within Pakistan.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@ncmobiles.com or by mail using the details provided below:

NC Mobiles Pakistan

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases within Pakistan. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with our processor Shopify and other relevant service providers within Pakistan.

  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

  • Purpose of collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations; communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services (in line with the preferences you have shared with us).

  • Source of collection: Collected from you.

  • Disclosure for a business purpose: Shared with our processor Shopify, payment gateways, shipping and fulfillment partners within Pakistan.

  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers and other payment types accepted), email address, and phone number.

Customer support information

  • Purpose of collection: To provide customer support.

  • Source of collection: Collected from you.

  • Disclosure for a business purpose: Shared with service providers used to provide customer support within Pakistan.

  • Personal Information collected: Name, contact details, order details, and any additional information provided during customer support interactions.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at info@ncmobiles.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to otherwise protect our rights within Pakistan.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners within Pakistan. This information may be collected using cookies or other similar technologies.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers within Pakistan.

Lawful Basis (GDPR)

If you are a resident of Pakistan, we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. However, our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Examples include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions.

  • Temporary blacklist of credit cards associated with blacklisted IP addresses.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. For more details about Shopify’s cookies, visit: https://www.shopify.com/legal/cookies.

Your Rights

If you are a resident of Pakistan, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at info@ncmobiles.com.

Updates

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: [Insert Date]

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@ncmobiles.com.